Privacy Policy
Last updated: 6/4/25
This Privacy Policy describes our policies and procedures on the collection, use, and disclosure of your information when you use our services at Keller-Alliance Auto Repairs. It informs you about your privacy rights and how the law protects you.
We use your personal data to provide and improve our automotive repair services. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
Words with capitalized initials have specific meanings as defined below. The same meaning applies whether they appear in singular or plural.
Definitions
For the purposes of this Privacy Policy:
- Company (referred to as either “the Company,” “We,” “Us,” or “Our” in this Agreement) refers to Keller-Alliance Auto Repairs, 1485 S Main St, Suite C, Keller TX 76248.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to our automotive repair and maintenance services.
- Customer or You means the individual or entity receiving our automotive services.
- Vehicle Information refers to data about your vehicle including make, model, year, VIN, license plate, and service history.
Information We Collect
Personal Information
When you visit our shop or use our services, we may collect the following personal information:
- Name and contact information (phone number, email address, mailing address)
- Vehicle information (make, model, year, VIN, license plate number, mileage)
- Service history and repair records
- Payment information and billing details
- Insurance information when applicable
- Emergency contact information
Automatically Collected Information
We may automatically collect certain information when you visit our facility or website, including:
- Security camera footage for premises security
- Service appointment times and dates
- Communication records (phone calls, emails, text messages)
How We Use Your Information
We use your personal information for the following purposes:
- To provide automotive services: Diagnosing, repairing, and maintaining your vehicle
- To maintain service records: Keeping accurate records of work performed on your vehicle
- To communicate with you: Contacting you about your vehicle, service updates, and appointment reminders
- For warranty purposes: Tracking warranty work and maintaining warranty records
- For payment processing: Processing payments for services rendered
- For safety recalls: Notifying you of any applicable vehicle recalls or safety issues
- To improve our services: Analyzing service patterns to enhance our offerings
Information Sharing
We may share your information in the following limited circumstances:
- With parts suppliers: When ordering parts specific to your vehicle
- With insurance companies: When repairs are covered by your insurance policy
- With vehicle manufacturers: For warranty claims or recall notifications
- With payment processors: For processing credit card and other payments
- As required by law: When disclosure is required by legal process or government authorities
- For business operations: With trusted service providers who assist in our operations (always under confidentiality agreements)
Data Security
We implement appropriate security measures to protect your personal information, including:
- Digital data protection through password-protected systems
- Limited access to personal information on a need-to-know basis
- Regular disposal of outdated records in accordance with industry standards
Your Rights
You have the right to:
- Access your personal information and service records
- Request corrections to inaccurate information
- Request deletion of your personal data (subject to legal record-keeping requirements)
- Opt out of marketing communications
- Receive a copy of your service records
Data Retention
We retain your personal information and service records for the following periods:
- Service records: 7 years from the date of service (or as required by law)
- Payment records: 7 years from the date of transaction
- Insurance-related records: As required by applicable insurance regulations
- Security footage: 30-90 days unless required for investigation purposes
Contact Information
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Keller-Alliance Auto Repairs
- Address: 1485 S Main St, Suite C, Keller TX 76248
- Phone: 817.431.0019
- Email: kellertxautorepairs@gmail.com
- Hours: Mon-Fri 8a-6p
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted at our shop and on our website (if applicable). Continued use of our services after changes constitutes acceptance of the updated policy.
State-Specific Rights
If you are a resident of certain states, you may have additional privacy rights under state law. Please contact us for information about exercising these rights.
This Privacy Policy is effective as of the date listed above and applies to all information collected by Keller-Alliance Auto Repairs.
